Last updated: July 2026

1. Introduction

Terea Abu Dhabi respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, why we collect it, how long we keep it, and what rights you have over it.

By using this website or placing an order, you agree to the practices described here.

2. What we collect

Personal details Full name, email address, phone number, and delivery address.

Age verification details Date of birth, and identification details such as an Emirates ID or passport where age verification is required. Where our delivery team checks ID at the door, that check is visual only. Nothing is photographed, scanned, or recorded.

Technical information IP address, browser type, device information, and how you use the site.

Order information Purchase history, order details, and delivery information.

What we don’t collect We do not store full card numbers. Card payments are handled by our payment provider, and we receive only confirmation that a transaction succeeded, along with the last digits needed to identify it.

3. Why we use it

To fulfil your order. Processing purchases, arranging delivery, and handling support requests.

To keep you informed. Order confirmations, delivery updates, invoices, and service notices sent by email, SMS, or WhatsApp.

To verify age. We sell nicotine and tobacco products, which are restricted to customers aged 21 and over. Age data is used for that purpose alone and for nothing else. Our Age Policy covers this in full.

To improve the site. Understanding how the website performs and where it can work better.

To meet legal obligations. Retaining records where UAE law requires it.

4. How long we keep it

Order and delivery records are kept for as long as we need them to handle returns, warranty claims, and any accounting or legal obligations.

Age verification records are kept only for as long as necessary to demonstrate compliance, and are deleted once that purpose ends.

Marketing contact details are kept until you unsubscribe.

If you’d like your information removed sooner and there’s no legal reason for us to hold it, contact us and we’ll do it.

5. Marketing

With your consent, we may send you news about new products, restocks, and offers.

Opting out is straightforward: reply to any message asking to stop, follow the unsubscribe instructions in an email, or contact us directly. Opting out of marketing does not affect order and delivery messages, which we’ll still send because they’re part of fulfilling your purchase.

WhatsApp is used mainly for order updates, delivery coordination, and support. If you’d rather we didn’t contact you there, tell us and we’ll use email instead.

6. Who we share it with

We do not sell or rent your personal information to anyone.

We share it only where necessary, with:

Delivery partners, so your order reaches you
Payment providers, to process transactions securely
Government or legal authorities, where required by applicable UAE law

Each of these receives only what they need for that specific purpose.

7. Cookies

Our website uses cookies and similar technologies to remember what’s in your cart, recognise returning visitors, understand site traffic, and improve performance.

You can disable cookies through your browser settings. Some features, including the shopping cart, may not work properly if you do.

8. Security

We use SSL encryption and secure server technology to protect your information from unauthorised access, disclosure, or misuse.

We take reasonable precautions, though no online system can be guaranteed completely secure. If a breach ever affected your personal data, we would notify you.

9. Your rights

You can ask us to:

Tell you what information we hold about you
Correct anything inaccurate
Delete your information, where no legal obligation requires us to keep it
Stop sending you marketing

10. Age restriction

This website and our products are intended solely for adults aged 21 and over.

We don’t knowingly collect personal information from anyone under 21. If we become aware that we have, we’ll remove it from our records.

11. Changes to this policy

We may update this policy to reflect changes in our services, legal requirements, or business practices. Updates are posted on this page with a revised “last updated” date.

12. Contact us

For any question about this policy or how your information is handled:

Terea Abu Dhabi Address: Al Reem Island, The Gate District, Abu Dhabi, United Arab Emirates Call / WhatsApp: +971568906321 Email: order@tereaabudhabi.com Website: https://tereaabudhabi.com

Privacy Policy